Shipping & Returns
Most stocked orders placed by 2:00pm (Eastern Standard Time) ship the same day. This does not include barn door kits, special finishes, Industrial Heavy-Duty hardware, custom cuts, high volume orders, or special order hardware. Please check with a sales associate to verify that your order items are in stock. Call 1.800.694.5977.
Special Order items such as (but not limited to) custom track lengths and special finishes have a 2-3 week lead time. Orders that include a special order item will be shipped all together once the special order item is available, unless otherwise arranged. Large orders of several items may have increased lead times. If ordering in bulk, it is advised to speak to a customer service representative by phone or email.
Free shipping is available on purchases of $70 or more to any location within the 48 contiguous United States and Canada. See the map below for estimated transit times. Please check the specific product page for lead time details. Free shipping is not available for Hawaii or Alaska and may not be available for orders requiring LTL shipping. Shipping charges are based on the total weight of your order and are calculated at checkout.
For international shipping quotes, please send us an email for a custom quote. Note to International customers: duties, taxes or other customs brokerage charges are the customer's responsibility and are not included in shipping charges.
Note to Canadian customers:
The brokerage fees and Canadian taxes are charged at the door by the shipping carrier (FedEx) when the shipment is delivered. The shipping carrier will not deliver the shipment unless they receive full payment at the door. The shipping carrier handles the brokerage fees and Canadian taxes so we do not know what they will be. Please contact FedEx if you would like specifics on that amount.
Return Policy: All hardware and barn door kit returns must be made within 30 days from date of receipt. Damaged or missing items must be reported within 48 hours. No returns accepted without prior authorization. All returned goods must be accompanied by your invoice and are subject to a restocking fee of 20%. Returns cannot be accepted if products have been installed. Special Order items such as (but not limited to) special finishes and/or custom lengths are non-cancelable/non-returnable. Barn Door Kits that have a finish and are pre-assembled cannot be returned.