RealCraft warrants that the non-glass components of its exterior doors shall be free from manufacturing defects in material and workmanship that significantly impair their proper operation and function for a period of two (2) years from the date of delivery.

If a defect in materials or workmanship is identified within this period, and the product has been installed in its original opening, RealCraft will, at its sole discretion, repair or replace the defective component.

This Limited Warranty extends to the original owner and is transferable to subsequent owners of the structure in which the product is installed.

Insulated Glass Units (IGUs)

Insulated glass units are covered under the warranty provided by our glass supplier, Hartung Glass Industries (HGI). HGI warrants that its insulated glass units will be free from defects in materials and workmanship that result in visible obstruction (such as moisture, film, or dust between panes) for a period of ten (10) years from the date of sale subject to the terms and conditions of this Standard Limited Warranty as outlined herein.

Heat-Treated Glass

Tempered and heat-strengthened glass is warranted by HGI to meet ASTM C1048 and applicable safety standards for a period of one (1) year from the date of manufacture. This glass complies with requirements listed in ANSI Z97.1, CPSC 16CFR1201 (Category I or II), and CAN/CGSB-12.1-M90.

For full details, refer to the Hartung Glass Warranty.

Important Requirements for Warranty Coverage

To maintain warranty coverage, the following conditions must be met:

Overhang / Exposure Protection

Doors must be installed with adequate overhead protection from sun and weather. Where an overhang is located directly above the door, it must project outward a minimum distance equal to 40% of the height measured from the bottom of the door to the overhang. Overhangs located significantly above the door opening may not provide sufficient protection, regardless of projection.

Finishing and Maintenance

Doors must be fully finished and sealed on all sides within fourteen (14) days of delivery. Finishes must be maintained regularly, with inspection at least annually and refinishing performed as needed to maintain protection.

Doors finished in dark colors (Light Reflectance Value (LRV) below 25), including black, are not covered under this warranty due to increased surface heat from sun exposure and the associated risk of movement and finish failure.

Light Reflectance Value (LRV) is a measure of how much light a color reflects; lower values indicate darker colors that absorb more heat.

Bow, warp, or twist shall not be considered a defect unless it exceeds ¼ inch within any 3' x 7' section of the door, measured in the plane of the door.

Warp shall be measured with the door installed in its opening and in a closed position, using a straightedge applied across the surface of the door at the point of greatest deviation.

Due to the natural characteristics of wood, some movement is expected as the door responds to changes in temperature and humidity, particularly following installation. Movement within the tolerance described above is not considered a defect.

For doors exceeding standard dimensions, additional movement may occur due to increased size and weight. Evaluation of such doors will take into account door size, configuration, and installation conditions.

RealCraft reserves the right to defer evaluation of warp-related claims for up to twelve (12) months after installation to allow the door to acclimate to in-service conditions.

Doors must be stored and handled properly prior to installation. All doors shall be stored in a vertical position (not leaning) and protected from moisture and environmental exposure.

This warranty is the sole and exclusive remedy and is in lieu of all other warranties, express or implied, including any implied warranties of merchantibility or fitness for a particular purpose.

The exclusive remedy under this warranty is repair or replacement of the product, at RealCraft’s discretion.

RealCraft shall not be liable for:

• labor or installation costs
• finishing or refinishing costs
• damage to surrounding materials
• incidental or consequential damages

In no event shall RealCraft’s liability exceed the original purchase price of the product.

This warranty does not cover:

• Doors measuring greater than 8’ in height with respect to warpage
• Any custom or special-order glass
• Doors installed without adequate overhang or exposure protection
• Doors finished in dark colors (LRV below 25), including black
• Improper installation or installation not in accordance with RealCraft instructions and applicable building codes
• Normal wear and tear, including finish fading, checking or discoloration
• Damage resulting from moisture intrusion, water leakage, or high humidity environments
• Use in extreme conditions, including coastal salt exposure, high elevations, or environments such as pools, saunas and greenhouses, or installation in wall systems that do not allow for proper moisture management, (including EIFS or similar systems)
• Structural movement of the building
• Chemical damage, including acid rain or improper cleaning methods
• Product modifications after delivery
• Products not paid for in full

Additional exclusions include damage resulting from:

• Acts of God, including but not limited to severe weather, wildfire, or seismic activity
• Insect damage, mold, mildew, or fungus
  
• Improper cleaning methods, including pressure washing
• Failure to properly finish, seal, or maintain the product

This warranty constitutes the entire agreement between RealCraft and the purchaser regarding warranty coverage and supersedes any prior representations or agreements, whether written or oral.

To submit a warranty claim, notify RealCraft promptly upon discovery of the issue:

Email: help@realcraft.com
Mail:
RealCraft
9656 Bujacich Rd NW
Bldg E, Ste A
Gig Harbor, WA 98332

• Door(s) manufactured by RealCraft are warranted to be free from defects in material and workmanship under intended use for a period of 1 year from the date of delivery to the original owner. 
• All doors should be inspected for defects within 48 hours of delivery. Should the door be found defective as determined by RealCraft or its representative(s), RealCraft will replace or repair said part(s). RealCraft will not be liable for applying a finish to replacement parts. 

• Maintenance and adjustments are the owner's responsibility. RealCraft does not assume liability for any labor charges, including but not limited to: installation, removal, or reinstallation of any doors or replacement part(s) thereof. 

• Glass panels are warranted for three (3) years from date of receipt against defects in manufacture and excessive discoloration. 
• This warranty does not cover any damage or loss caused by harmful chemical action, abrasive cleansers, or breakdowns due to environmental conditions. 
• The warranty does not cover glass breakage. 

As wood is a natural material with inherent characteristics, the following are not considered defects:   

• Knots (filled or unfilled) in any wood variety. 
• Natural color, texture, and density variances in any species  
• Lifted grain, or rougher-textured areas in some hardwoods. 
• Superficial surface checks up to 3/64” in width 
• Figures or flecking 

• Definition: “Warp” refers to a variation within the plane of the door itself. Warp does not refer to the door in relation to the frame or jamb in which it is hung.  
• Allowable Tolerance: Pursuant to WDMA I.S.6A, the allowable tolerance for doors is 1/4" maximum in any 36” x 80” section.  
• Action on any claim for warp may be deferred for up to one year after project completion so that doors may acclimate to temperature and humidity conditions. The deferral period does not count against the warranty period. 

This warranty does not cover:

• Normal contraction and expansion resulting from local climate and seasonal weather conditions.
• Any structural modification of any existing door design voids the warranty.  
• Reserve doors (RealCraft Custom doors) may also be subject to exemptions based on structural features. 
• improper installation or normal wear. 
• Non-specified uses of the door. any interior door in an environment of less than 30% or over 50% humidity. 
• This warranty shall cover defects or failures of the door to functionally perform but does not cover damage or breakdown due to exposure to the elements. 
• Finishes, whether applied by RealCraft or the original owner, are not covered in this warranty. 
• Doors ordered unfinished are not warrantied.
• Doors sold “as is” are not warrantied
• Any door modified beyond its intended use voids all warranties.

If your door has a defect that is covered by the warranty above, notify RealCraft in writing promptly after discovery of the defect via email at help@realcraft.com or in writing at the following address:  

RealCraft
9656 Bujacich Rd NW
Bldg E, Ste A 
Gig Harbor,
WA 98332 
United States  

RealCraft makes no other warranties, representations, or covenants, expressed or implied, with respect to this product, including but not limited to: warranties, representations or covenants as to workmanship, design, capacity, quality, condition, merchantability, or fitness for any purpose of the product. 

• Hardware manufactured by RealCraft is warranted to be free from defects in material and workmanship under intended use for a period of 2 years from the date of purchase by the original owner. 
• If RealCraft determines that any product is defective, RealCraft will, at its option, repair or replace the defective part(s) with the return of the failed product.  
• Under no circumstances is RealCraft liable for indirect or consequential damages of any kind, nor will it assume responsibility for damage or operational failures caused by supporting structures, surrounding structures, and/or equipment. 
• RealCraft is not liable for any damage that results from clients failing to read directions before installation, overloading hardware beyond the manufacturer’s rated capacity, or using hardware in an application beyond the manufacturer’s intended or recommended use. Nor is RealCraft liable for external causes such as abuse or acts of Nature. 
• Periodic maintenance and adjustments are the owner's responsibility. RealCraft will not cover maintenance, adjustments, or any labor charges related to removal or installation. 
• Any modification of hardware voids all warranties. 

• This warranty does not cover hardware finishes, cosmetic discoloration, damage, improper installation or normal wear. We will replace any part that fails to function properly with the return of the failed product. 
• Hardware sold by RealCraft but manufactured by others will be covered under that respective manufacturer’s warranty.  

If your door has a defect that is covered by the warranty above, notify RealCraft in writing promptly after discovery of the defect via email at help@realcraft.com or in writing at the following address:  

RealCraft
9656 Bujacich Rd NW
Bldg E, Ste A 
Gig Harbor,
WA 98332 
United States  

RealCraft makes no other warranties, representations, or covenants, expressed or implied, with respect to this product, including but not limited to: warranties, representations or covenants as to workmanship, design, capacity, quality, condition, merchantability, or fitness for any purpose of the product. 

• Countertops, Floating Shelves, and Modern Mantels manufactured by RealCraft are warranted to be free from defects in material and workmanship under intended use for a period of 1 year from the date of purchase by the original owner. 
• All home accents should be inspected for defects within 48 hours of delivery. Should the product be found defective as determined by RealCraft or its representative(s), RealCraft will replace or repair said part(s).  
• This warranty does not cover normal contraction and expansion in the wood resulting from local climate and seasonal weather conditions. 
• This warranty does not cover improper installation or normal wear. 
• This warranty does not cover non-specified uses of home accents. 
• Any structural modification of existing home accent designs voids the warranty.  
• Home accents are warrantied only for interior use in an environment of 30 to 60% humidity. 
• This warranty does not cover damage or breakdown due to exposure to the elements. 
• Maintenance and adjustments are the owner's responsibility. RealCraft does not assume liability for any labor charges, including but not limited to: installation, removal, or reinstallation of any home accents or replacement part(s) thereof. 
• Any home accent modified beyond its intended use voids all warranties. 

The following products are not warrantied:  

• Reclaimed Wood Mantels 
• Reclaimed Wood Accent Walls 

As wood is a natural material with inherent characteristics, the following are not considered defects:   

• Knots (filled or unfilled) in any wood variety. 
• Natural color, texture, and density variances in any species  
• Lifted grain, or rougher-textured areas in some hardwoods. 
• Superficial surface checks up to 3/64” in width 
• Figures or flecking 

If your door has a defect that is covered by the warranty above, notify RealCraft in writing promptly after discovery of the defect via email at help@realcraft.com or in writing at the following address:  

RealCraft
9656 Bujacich Rd NW
Bldg E, Ste A 
Gig Harbor,
WA 98332 
United States  

RealCraft makes no other warranties, representations, or covenants, expressed or implied, with respect to this product, including but not limited to: warranties, representations or covenants as to workmanship, design, capacity, quality, condition, merchantability, or fitness for any purpose of the product.