RealCraft warrants that the nonglass components of its exterior doors shall be free of manufacturing defects in material or workmanship that significantly impair their proper operation and function for (2) two years from the date of delivery. Should the warranted door be found to contain defects in materials or workmanship as installed in its original door opening occurring within two (2) years of the date of delivery, RealCraft shall, at its sole option, repair or replace said defects. This Limited Warranty extends to the owner of the structure in which the products are originally installed and is fully transferable.

Insulated Glass Units

For any IGUs sold for installation, our glass supplier Hartung Glass Industries (hereafter referred to as “HGI”) warrants that its dual seal insulating glass will be free from any defective workmanship in the manufacture and production of such IGUs. Should any IGU sold to customer develop a substantial obstruction of vision from dust, film or moisture formation between sealed panes of glass due to the failure of the perimeter seal, HGI warrants that it will replace the IGU(s) if such condition is caused by defective materials or workmanship. This warranty be for ten (10) years from the sale date subject to the terms and condition of this Standard Limited Warranty as outlined herein.

Heat Treated Glass

HGI warrants its tempered and heat strengthened glass to meet the requirements of ASTM C1048 for a period of one (1) year from the date of manufacture. Tempered glass is manufactured to comply with requirements listed in ANSI Z97.1, CPSC 16CFR1201 (Category I or II), and CAN/CGSB-12.1-M90.

For glass exclusions and limitations, see the complete Hartung Glass Warranty.

1. Doors must be installed with adequate protection from exposure, with an overhang extending outward a distance equal to one half its height from the bottom of the door to the overhang, to be covered by this warranty. 
2. Any deterioration caused by failing to fully finish and seal the door within 14 days of delivery is not covered by this warranty. For continued coverage, the finish needs to be maintained yearly.

Most finishes on exterior doors deteriorate relatively quickly. To ensure exterior doors receive the necessary protection, inspect the condition of exterior finish at least once a year and refinish as often as needed to maintain the efficacy of the finish.

All doors shall be shipped and stored vertical (not leaning).

Bow, twist, and warp shall not be considered defects unless in excess of ¼ inches in the plane of the door. Action on claims for bow, warp, or twist may be deferred at RealCraft’s option for a period of up to (12) twelve months after installation to allow the door to adapt to temperature and humidity conditions.

The exclusive remedy of the buyer or user, and the sole liability of RealCraft for any and all claims, losses, injuries, or damages resulting from the sale, installation or use of these products shall be, at the option of RealCraft, the repair or replacement of the product as provided herein. In no event shall the liability of RealCraft exceed the price paid for the product. Costs covered by this warranty do not include any labor or material costs associated with finishing space surrounding or adjacent to the repaired or place product, including any carpentry work.

In no event will RealCraft be liable for consequential or incidental damages. Nor will RealCraft be liable for any problem or damage relating to faulty building design or construction, maintenance, installation, or selection of products.

• All doors measuring 8’ high or more are not warrantied against warpage.
• Any custom or special-order glass.
• Doors finished or painted Black with any sun exposure.
• Doors installed without a sufficient overhang.
• Any damage resulting from installation not conforming to RealCraft’s installation instructions, industry best practices, and applicable building codes.
• Accidental damage including accidental glass breakage.
• Normal wear and tear; normal discoloration or fading of finishes.
• Any door modifications, including glass tinting or glass films.
• Non-standard installation.
• Installation or use in applications that exceed design standards.
• Damages caused by failure of homeowner to annually maintain finish on all doors, sidelights, and frames.
• Salt spray, including exposure to coastal weather conditions.
• Damages to glass as a result of installations at elevations above 5000 feet.
• Condensation, frost, mold, mildew, insect damage or fungus.
• Structural settlement or movement, including any movement as the result of seismic activity.
• Normal wear of finish from product usage, age, or direct exposure to sunlight.
• War, insurrection, civil unrest, protests, or terrorism.
• Acts of God.
• Damage caused by high in-home humidity or excessive localized heat or high moisture environments, including pools, saunas, hot tubs, and greenhouses.
• Damage caused by water leakage.
• Extreme weather events or unusual atmospheric conditions.
• Acid rain or other chemical corrosion.
• Earthquakes.
• Wildfires.
• Doors installed in wall systems that do not allow for proper moisture management such as exterior insulation and finish systems (EIFS) or synthetic stucco.
• Doors that have not been paid for in full.
• Improper or abrasive cleaning chemicals or materials, including pressure washers.

With the exception of a written agreement executed by Buyer and RealCraft this warranty constitutes the entire agreement between RealCraft and you. With the exception of the foregoing, you agree that you are not relying on any statement, agreement, writing, warranty or representation, whether written or oral, other than the terms contained in this warranty.

This warranty is not a statement of the useful life of any RealCraft door.

RealCraft may, in its discretion, extend benefits beyond what is covered in this Limited Warranty. Any such extension shall apply only to the specific instance in which it is granted, and shall not constitute a waiver of RealCraft’s right to strictly enforce the exclusions, disclaimers, and limitations set forth in this Limited Warranty.

If your door has a defect that is covered by the warranty above, notify RealCraft in writing promptly after discovery of the defect via email at help@realcraft.com or in writing at the following address:   

RealCraft 

9656 Bujacich Rd NW 

Bldg E, Ste A  

Gig Harbor,  

WA 98332  

United States   

• Door(s) manufactured by RealCraft are warranted to be free from defects in material and workmanship under intended use for a period of 1 year from the date of delivery to the original owner. 
• All doors should be inspected for defects within 48 hours of delivery. Should the door be found defective as determined by RealCraft or its representative(s), RealCraft will replace or repair said part(s). RealCraft will not be liable for applying a finish to replacement parts. 
• This warranty does not cover normal contraction and expansion resulting from local climate and seasonal weather conditions. 
• Any structural modification of any existing door design voids the warranty.  
• Reserve doors (RealCraft Custom doors) may also be subject to exemptions based on structural features.   
• Exterior doors with non-insulated single panel glass are not eligible for coverage under this warranty.  
• This warranty does not cover improper installation or normal wear. 
• This warranty does not cover non-specified uses of the door. 
• Interior doors are warrantied only for interior use in an environment of 30 to 50% humidity. 
• This warranty shall cover defects or failures of the door to functionally perform but does not cover damage or breakdown due to exposure to the elements. 
• Exterior doors that are determined not to be sufficiently protected with an overhang and exposed to subsequent excessive exposure to the elements, heat, and moisture, are not covered under warranty. This includes all exterior doors, including carriage doors. 
• A proper minimum overhang shall extend from the wall no less than 30% of the height from the base of the door to the bottom of the overhang. e.g. an awning placed 100” above the base of the door shall extend no less than 30” out from the face of the door (100 x .3 = 30”). Take a look at our Recommended Protection Roof Plan. 
• Finishes, whether applied by RealCraft or the original owner, are not covered in this warranty. 
• Doors ordered unfinished are not warrantied.
• Maintenance and adjustments are the owner's responsibility. RealCraft does not assume liability for any labor charges, including but not limited to: installation, removal, or reinstallation of any doors or replacement part(s) thereof. 
• Doors sold “as is” are not warrantied.  
• Any door modified beyond its intended use voids all warranties.  

• Glass panels are warranted for three (3) years from date of receipt against defects in manufacture and excessive discoloration. 
• This warranty does not cover any damage or loss caused by harmful chemical action, abrasive cleansers, or breakdowns due to environmental conditions. 
• The warranty does not cover glass breakage. 

As wood is a natural material with inherent characteristics, the following are not considered defects:   

• Knots (filled or unfilled) in any wood variety. 
• Natural color, texture, and density variances in any species  
• Lifted grain, or rougher-textured areas in some hardwoods. 
• Superficial surface checks up to 3/64” in width 
• Figures or flecking 

• Definition: “Warp” refers to a variation within the plane of the door itself. Warp does not refer to the door in relation to the frame or jamb in which it is hung.  
• Allowable Tolerance: Pursuant to WDMA I.S.6A, the allowable tolerance for doors is 1/4" maximum in any 36” x 80” section.  
• Action on any claim for warp may be deferred for up to one year after project completion so that doors may acclimate to temperature and humidity conditions. The deferral period does not count against the warranty period. 

If your door has a defect that is covered by the warranty above, notify RealCraft in writing promptly after discovery of the defect via email at help@realcraft.com or in writing at the following address:  

RealCraft
9656 Bujacich Rd NW
Bldg E, Ste A 
Gig Harbor,
WA 98332 
United States  

RealCraft makes no other warranties, representations, or covenants, expressed or implied, with respect to this product, including but not limited to: warranties, representations or covenants as to workmanship, design, capacity, quality, condition, merchantability, or fitness for any purpose of the product. 

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• Hardware manufactured by RealCraft is warranted to be free from defects in material and workmanship under intended use for a period of 2 years from the date of purchase by the original owner. 
• If RealCraft determines that any product is defective, RealCraft will, at its option, repair or replace the defective part(s) with the return of the failed product.  
• Under no circumstances is RealCraft liable for indirect or consequential damages of any kind, nor will it assume responsibility for damage or operational failures caused by supporting structures, surrounding structures, and/or equipment. 
• RealCraft is not liable for any damage that results from clients failing to read directions before installation, overloading hardware beyond the manufacturer’s rated capacity, or using hardware in an application beyond the manufacturer’s intended or recommended use. Nor is RealCraft liable for external causes such as abuse or acts of Nature. 
• Periodic maintenance and adjustments are the owner's responsibility. RealCraft will not cover maintenance, adjustments, or any labor charges related to removal or installation. 
• Any modification of hardware voids all warranties. 

• This warranty does not cover hardware finishes, cosmetic discoloration, damage, improper installation or normal wear. We will replace any part that fails to function properly with the return of the failed product. 
• Hardware sold by RealCraft but manufactured by others will be covered under that respective manufacturer’s warranty.  

If your door has a defect that is covered by the warranty above, notify RealCraft in writing promptly after discovery of the defect via email at help@realcraft.com or in writing at the following address:  

RealCraft
9656 Bujacich Rd NW
Bldg E, Ste A 
Gig Harbor,
WA 98332 
United States  

RealCraft makes no other warranties, representations, or covenants, expressed or implied, with respect to this product, including but not limited to: warranties, representations or covenants as to workmanship, design, capacity, quality, condition, merchantability, or fitness for any purpose of the product. 

• Countertops, Floating Shelves, and Modern Mantels manufactured by RealCraft are warranted to be free from defects in material and workmanship under intended use for a period of 1 year from the date of purchase by the original owner. 
• All home accents should be inspected for defects within 48 hours of delivery. Should the product be found defective as determined by RealCraft or its representative(s), RealCraft will replace or repair said part(s).  
• This warranty does not cover normal contraction and expansion in the wood resulting from local climate and seasonal weather conditions. 
• This warranty does not cover improper installation or normal wear. 
• This warranty does not cover non-specified uses of home accents. 
• Any structural modification of existing home accent designs voids the warranty.  
• Home accents are warrantied only for interior use in an environment of 30 to 60% humidity. 
• This warranty does not cover damage or breakdown due to exposure to the elements. 
• Maintenance and adjustments are the owner's responsibility. RealCraft does not assume liability for any labor charges, including but not limited to: installation, removal, or reinstallation of any home accents or replacement part(s) thereof. 
• Any home accent modified beyond its intended use voids all warranties. 

The following products are not warrantied:  

• Reclaimed Wood Mantels 
• Reclaimed Wood Accent Walls 

As wood is a natural material with inherent characteristics, the following are not considered defects:   

• Knots (filled or unfilled) in any wood variety. 
• Natural color, texture, and density variances in any species  
• Lifted grain, or rougher-textured areas in some hardwoods. 
• Superficial surface checks up to 3/64” in width 
• Figures or flecking 

If your door has a defect that is covered by the warranty above, notify RealCraft in writing promptly after discovery of the defect via email at help@realcraft.com or in writing at the following address:  

RealCraft
9656 Bujacich Rd NW
Bldg E, Ste A 
Gig Harbor,
WA 98332 
United States  

RealCraft makes no other warranties, representations, or covenants, expressed or implied, with respect to this product, including but not limited to: warranties, representations or covenants as to workmanship, design, capacity, quality, condition, merchantability, or fitness for any purpose of the product.