Return & Refund Policy

What is your return policy?  

We hope you are happy with your purchase! However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a partial refund/store credit. If you’ve purchased shipping insurance, you can also make returns in the case that your item is damaged in shipping. Please see below for more information on our return policy. 

If you wish to make a return, you must request an RMA number within 30 (thirty) days of delivery. All returned items must be in new and unused condition, with all original tags and labels attached. 

All returned items are subject to a 15% restocking fee.  

How to set up a return

To return an item, please email customer service at returns@realcraft.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging with the return form provided. 

Where to send a return

Send returned items to the following address: 

RealCraft
Attn: Returns
9656 Bujacich Rd NW
Bldg E, Ste A
Gig Harbor, WA 98332
United States 

Please note that you will be responsible for all return shipping charges. We strongly recommend that you use a mailing method with a tracking number. 

Final Sale Products

The following are not eligible for a return and are final sale:

• All custom items, including doors, mantels, shelves, countertops, and accent walls
• Special order items, including customer-designed hardware
• Blacksmith Collection Artisanal Hardware
• Installed products
• All electrical products (except if defective)
• All sale items

How to set up an exchange

Non-electrical stock items that are not final sale (see section above) may be exchanged for equal value parts within fifteen days. Exchanges of equal or higher value waive the restocking fee] . You’ll set up an exchange the same way as a return. Once our warehouse has received and processed your original order, your exchange order will begin processing. If any items are no longer in stock 24due to inventory changes, we will refund your original form of payment.

In the event RealCraft cannot provide exact replacements, it reserves the right to provide products of similar quality that differ in material or construction.