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Warranty Info

RealCraft Hardware 2 Year Limited Warranty

RealCraft Hardware manufactured by RealCraft also known as Real Carriage Door Company (hereafter referred to as “RCDC”) is warranted to be free from defects in material and workmanship under intended use for a period of 2 years from the date of purchase by the original owner. Finishes are not covered by this warranty. Hardware sold by RCDC but manufactured by others will be covered under the manufacturer’s warranty. If RCDC determines that any hardware is defective, RCDC will, at its option, repair or replace the defective part(s). Under no circumstances is RCDC liable for indirect or consequential damages of any kind. RCDC will not be liable for, nor assume responsibility for, damage or operational failures caused by supporting structures, surrounding structures, and/or equipment. RCDC is not liable if hardware is overloaded beyond the manufacturer’s rated capacity or used in an application beyond the manufacturer’s intended or recommended use. Nor is RCDC liable for external causes such as abuse or acts of Nature. Periodic maintenance and adjustments are the owner's responsibility. RCDC will not cover maintenance, adjustments, or any services. Any modification of hardware voids all warranties. RCDC is not liable for any labor charges related to removal or reinstallation of any product.​ 

RealCraft Doors 1 Year Limited Warranty

RealCraft Door or Doors (hereafter referred to as RD) manufactured by RealCraft also known as Real Carriage Door Company (hereafter referred to as RCDC), are warranted to be free from defects in material and workmanship under intended use for a period of 1 year from the date of purchase by the original owner. Nicks, scratches, splinters, and rough spots are not considered defects. They are inherent in a natural product. This warranty shall not extend or cover non-specified uses of the RD. This warranty shall not cover doors subjected to abnormal environmental conditions. Abnormal environmental conditions include extreme temperature or humidity, direct sunlight, direct snow or rain. This warranty does not cover normal contraction and expansion resulting from weather conditions. RD must stay at a relative humidity of 40% to 60% before finishing. Finishes, whether applied by RCDC or the original owner, are not covered in this warranty. The doors must be properly sealed on all sides with a high quality sealant or primer and finish paint within 7 days of receiving the product. This warranty does not cover any damages or claims for defects if the Door was not sealed and/or painted within this time frame. All doors should be inspected for defects within 48 hours of delivery. Should the RD be found defective as determined by RCDC or its representative(s), RCDC will replace or repair said part(s). RCDC will not be liable for applying a finish to replacement parts. Maintenance and adjustments are the owner's responsibility. RCDC will not reimburse for any maintenance services. RCDC does not assume liability for any labor charges related to the removal or reinstallation of replacement part(s). Any door modified beyond its intended use voids all warranties.​ 
 

The planks of the Barn Door Kit (hereafter referred to as BDK) are warrantied to be free from defects in material and workmanship under intended use for a period of 1 year from the date of purchase by the original owner. Should the BDK be found defective as determined by RCDC or its representative(s), RCDC will replace or repair said part(s). RCDC will not be liable for applying a finish to replacement parts. Maintenance and adjustments are the responsibility of the owner. RCDC will not reimburse any maintenance services, nor will RCDC assume liability for any labor charges relating to the removal or reinstallation of replacement part(s). Any BDK that has been modified beyond its intended use voids all warranties. 
 

Warranty Description: 

Upon the purchase of a Real Craft product also known as Real Carriage Door Company (hereafter referred to as “RCDC”), the buyer accepts this warranty and agrees it is the only official warranty, thereby excluding any other representation, warranty or condition, whether written or implied, offered by whomever, except if stated in writing by an authorized RCDC agent. Any claim must be submitted in writing to RCDC within thirty (30) days of discovery of the alleged defect. RCDC must receive it within the period of the warranty. Otherwise, the warranty shall not be honored.​ 

RealCraft warranties are subject to the following restrictions:​ 

The product has not been modified by or for the consumer by someone other than an authorized RCDC agent.​ 

The product has not been maintained as defined in the product installation manual.​ 

The product has not been used for its intended use under normal conditions, for individual residential use (excluding multiple residences or condominium).​ 

The product has not been properly installed (This may require verification by an approved RCDC agent).​ 

Damages caused by others or by cause beyond the control of RCDC including but not limited to:  

  • Fire  
  • An act of God 
  • Vandalism 
  • Radiation 
  • Harmful fumes or foreign substances in the atmosphere 
  • Damage occurring due to the failure of paint that was applied after the door was delivered​ 
     

These warranties expressly exclude:​ 

  • Any costs related to transporting the replacement product;​ 
  • Any installation and labor charges related to the replacement product;​ 
  • Any paint charges in the event the original door has been painted by or for the client;​ 
  • Any cost that the user of RCDC products may incur in exercising this warranty;​ 
  • Any cost resulting from an accident or any other in the event of defective materials​ 

Natural Product Notice: 

As wood is a natural material with inherent characteristics, the following are not considered defects:​ 
 

  • Knots (filled or unfilled) in Rustic, Reclaimed or so-called “Knotty” wood doors, or doors over 2-1/4” in thickness.​ 
  • Natural color, texture, and density variances in any species​ 
  • Nicks, scratches, splinters, tight knots (smaller than a quarter), or “wooly” areas in some hardwoods.​ 
  • Superficial surface checks up to 3/64” in width​ 
     

Warp notice:​ 

Definition: “Warp” refers to a variation within the plane of the door itself. Warp does not refer to the door in relation to the frame or jamb in which it is hung.​ 

Allowable Tolerance: Pursuant to WDMA I.S.6A, the allowable tolerance for 1-3/4” (and thicker) doors is 1/4" maximum in any 3’6” x 7’0” section.​ 

Action on any claim for warp may be deferred for up to one year after project completion so that doors may acclimate to temperature and​ humidity conditions. The deferral period does not count against the warranty period.​ 
 

Window Glass Limited Warranty 

Tempered glass and acrylic windows are warranted for three (3) years from date of purchase against defects in​ manufacture and excessive discoloration. This warranty does not cover any damage or loss caused by harmful​ chemical action, abrasive cleansers, or breakdowns due to climate extremes or environmental conditions. The warranty does not cover glass breakage.​ 

Returns & Exchange Policy

For returns and exchanges, see our Returns & Refund Policy.