Terms & Conditions
Use of the Website—By accessing the website, you warrant and represent to RealCraft and/or Real Carriage Door Company, Inc that you are legally entitled to do so and to make use of information made available via the website.
Lead Times— Large orders of several items may have increased lead times. If ordering in bulk, it is advised to speak to a customer service representative by phone or email.
Trademarks—The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of Real Carriage Door Company, Inc. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.
External links—External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.
Warranties—RealCraft and/or Real Carriage Door Company, Inc makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.
Discounts— Coupons may be rescinded at any time by Real Carriage Door Company. We reserve the right to limit the use of coupon codes, discounts, sales, or special offers. We do not issue rain checks or offer discounts after expiry date. Coupons and discounts cannot be used to claim refunds or price adjustments on existing or past orders. Discounts do not apply to tax, shipping, or custom fees unless explicitly stated.
Disclaimer of liability—RealCraft and/or Real Carriage Door Company, Inc shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
Conflict of terms—If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
Severability—Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
Applicable laws (choice of venue and forum)—Use of this website shall in all respects be governed by the laws of the state of Washington, U.S., regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the Washington courts located in Pierce county, Washington, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.
Most stocked orders placed by 12:00pm Pacific Time ship the same day. This does not include doors, special finishes, Industrial Heavy-Duty hardware, custom cuts, high volume orders, or special order hardware. Please check the specific product page's "availability" section or speak with a sales associate to verify that your order items are in stock. Call us 1.800.694.5977.
Special Order items such as (but not limited to) custom track lengths and special finishes have a 2-3 week lead time. Orders that include a special order item will be shipped all together once the special order item is available, unless otherwise arranged. Large orders of several items may have increased lead times. If ordering in bulk, it is advised to speak to a customer service representative by phone or email.
We use FedEx and DHL shipping carriers. Free shipping is available on purchases of $200 or more to any location within the 48 contiguous United States and Canada. Free shipping is not available for Hawaii or Alaska and may not be available for orders requiring LTL shipping. Shipping charges are based on the total weight of your order and are calculated at checkout.
Most oversize, heavy or oddly shaped items (Freight) must be shipped alone via a freight trucking company. Due to the nature of this service, we cannot offer expedited shipping. Delivery is by appointment Monday - Friday depending on your area.
Note to Canadian customers: The brokerage fees and Canadian taxes are charged at the door by the shipping carrier (FedEx) when the shipment is delivered. The shipping carrier will not deliver the shipment unless they receive full payment at the door. The shipping carrier handles the brokerage fees and Canadian taxes so we do not know what they will be. Please contact FedEx if you would like specifics on that amount.
Return Policy: All hardware and barn door kit returns must be made within 30 days from date of receipt. Damaged or missing items must be reported within 48 hours. No returns accepted without prior authorization. All returned goods must be accompanied by your invoice and are subject to a restocking fee of 20%. Returns cannot be accepted if products have been installed. Special Order items such as (but not limited to) special finishes and/or custom lengths are non-cancelable/non-returnable. Barn Door Kits that have a finish and are pre-assembled cannot be returned.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions
- To administer a contest, promotion, survey or other site feature
- To send periodic emails
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
California Online Privacy Protection Act Compliance:
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make changes to their information at any time by logging into your account by clicking on 'Sign In' at the top of the page and going to the 'Your Account Details' page.
Children's Online Privacy Protection Act Compliance:
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
This policy was last modified on 03/17/20.